Customer Care

ORDERING

How do I know if my order was submitted successfully? Once your order is submitted a confirmation page will be displayed with all of your order details. Additionally, you will receive an order confirmation email shortly after your order is placed. If you have an account with us, you can also log in to view your order history.

What should I do if I didn't receive an order confirmation or shipping confirmation? First, please log into your Conscious Printing  account to check the status of the order(s) in question. If you can see the order(s) in your account then check the Junk folder in the email account used to place your order. If you do find the confirmation email in your Junk folder, please add “conscious-printing-1985.com” as a trusted website domain name in your email account to ensure you receive all future emails from us. However, if the confirmation email isn't in your Junk folder, please email us at consciousprinting1985@gmail.com so we can investigate the issue for you.

Do I have to create an account before placing an order? No, you do not need to create an account before placing an order. You can either create an account once you have finished shopping or simply check out as a guest. However, we should mention that creating an account is quick, free, and comes with several benefits.

How do I view previous orders? Once you have created an account you will be able to view your order history by logging in to your account and selecting Completed Orders from the left-side navigation menu. Click the View Order Details button to the right of each order to view more details.

Can I change or cancel my order? If you need to change or cancel an order you have placed you must first check the status of your order. Please sign in to your account and click View Order Status or simply click Order Status at the bottom of any page to view the status of your order. If your order status is marked as Awaiting Fulfillment, please email us immediately so we can attempt to make changes or cancel your order.

Note: If your order status is marked as Completed or Shipped or has been initially processed in our warehouse, we will be unable to change or cancel the order. Additionally, we are unable to change or cancel orders containing Sale category items, as well as orders placed during a sale or promotion.

Can I add an item to my order? Please log in to your account to check the status of your order. If your order status isn’t marked as Completed or Shipped, email us as soon as possible and we will attempt to add any item(s) to your order.

Why was my order canceled? While orders are rarely canceled, your order could have been canceled for the following reasons:

  • The ordered item became unavailable at the time of purchase
  • The ordered item was damaged or defective
  • We were unable to ship to the address you provided
  • There was a problem processing your payment

Regardless of the reason, you will receive an email explaining the specific reason for the cancellation and to discuss your options. You can always contact us by email at consciousprinting1985@gmail.com if you would like to learn more about the cancellation. Please note that if you have already been charged for the item(s) we will issue a refund for the full amount.

Is my privacy and personal information secure when shopping on your website? Yes, shopping on our website is safe and secure. The security of the information submitted with your order is extremely important to us. Conscious Printing uses the Transport Layer Security (TLS) protocol to keep all the information associated with your order secure. This is the same level of encryption used by large financial institutions to keep your information secure.

 

Payment Options

What payment methods do you accept?
Credit Cards accepted:

  • Visa
  • Master Card
  • American Express
  • Discover

 Other forms of payment accepted:

  • PayPal
  • Store Credit

Unfortunately, we do not accept payment in the form of check, money order, direct bank transfers, nor do we accept multiple forms of payment for a single transaction.

When will my credit card be charged? Your credit card will be charged on the day your order is processed to ship. All orders are subject to credit card authorization and address verification before shipping.

Shipping Options

When will my order be shipped? Priority Mail and Expedited orders placed before 2:00 p.m. EST will be processed and shipped the same day. You will receive a shipping confirmation email with tracking information once your order has been shipped.

Note: If you believe your order should have shipped, but you did not receive a shipping confirmation email, please check your Junk folder and Trash.

How do I know if my order qualifies for free shipping? We offer free shipping for all orders shipped within the United States over $100 with code FREE.

What shipping carrier(s) do you use to ship orders? We use USPS and UPS for shipping domestic orders and USPS for orders shipping internationally and to APO/FPO addresses.

Do you insure packages that are shipped? Yes, the majority of our domestic and international packages include insurance. 

Do you ship orders on Saturday and Sunday? We only process and ship orders Monday through Friday, excluding holidays.

Can you ship to a PO Box? Yes, we can ship orders to a PO Box via USPS only. However, all expedited orders such as UPS 3 Day Select, UPS 2nd Day Air, and Overnight Shipping require a physical address since UPS cannot deliver to a PO Box.

What should I do if I believe my package is lost or stolen? First, check your tracking information to see if your package was delivered successfully. If you have confirmation that it was delivered, but you did not receive it, here are a few tips to help you track it down:

  • Check the front and back of your residence for the package.
  • Ask family, roommates, neighbors, and/or property managers if they received the package on your behalf.
  • Contact the shipping carrier (USPS: 1-800-275-8777, USPS International: 1-800-222-1811, UPS: 1-800-742-5877) that delivered the package, provide the tracking number, and request that the driver investigates.

Please note that Conscious Printing is not responsible for packages once they have been marked Out for Delivery by the shipping carrier. However, if you are still unable to locate your package, we will work with you to try to track it down. Please contact us immediately either by email at consciousprinting1985@gmail.com so we can assist you.

Returns

How do I make a return? All sales are final. 

 

Can I return an item for a refund? All items are final sale.

Preorders

What is a pre-order? A pre-order is an order placed for an item that has not yet been released.

Why should I pre-order an item? We encourage our customers to pre-order popular items so they can reserve their size prior to it being released.

Can I cancel a pre-order item? Unfortunately, pre-order items cannot be canceled once they are placed. However, you may return a pre-order item provided that the merchandise meets all our return policy guidelines.

Can I return a pre-order item? All sales are final.

Customer Service


What are your hours of operation?
 While our team works around the clock processing orders, you can reach us Monday - Friday from 9am - 5pm EST.

What is the best way to take care of a clothing item that I had purchased? We recommend that you follow the instructions printed on the care label that is attached to your garment to avoid shrinking or any other damage.

Do you offer gift wrapping? We’re sorry, but we do not offer gift wrapping at this time.